Right of withdrawal

CANCELLATION POLICY

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.

To exercise your right of withdrawal, you must inform us

Ibrahim Abusaif (Wikala) Kulenkampffallee 193, 28213 Bremen Email: info@wikala.net

by means of a clear statement (e.g. a letter sent by post or an email) of your decision to withdraw from this contract.

You can also exercise your right of withdrawal online at https://sellers.wikala.net/widerruf. If you use this online function, we will immediately send you a confirmation of receipt with information on the content of the withdrawal declaration and the date and time of its receipt on a durable medium (e.g. by email).

You can also electronically fill out and submit the sample withdrawal form or another clear declaration on our website. If you make use of this option, we will immediately (e.g. by email) send you a confirmation of receipt of such a withdrawal.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal

If you withdraw from this contract, we must reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract.

For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment.

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without undue delay and in any case no later than fourteen days from the day on which you inform us of the withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods.