Terms of service

General Terms and Conditions (T&C)

§ 1 Scope

(1) The following General Terms and Conditions apply to all orders placed through our online shop (https://wikala.net).

(2) The provider is Ibrahim Abusaif, trading as “Wikala”, Kulenkampffallee 193, 28213 Bremen (hereinafter “we” or “seller”).

(3) A consumer within the meaning of these T&C is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or self-employed professional activity (§ 13 German Civil Code, BGB).

§ 2 Conclusion of contract

(1) The presentation of the products in the online shop constitutes a binding offer to conclude a purchase contract.

(2) The purchase contract is concluded when you accept the offer by clicking the order button. Immediately after submitting your order, you will receive an order confirmation by email.

§ 3 Prices and small business regulation

(1) The prices stated are final prices. In accordance with § 19 of the German VAT Act (UStG), no value added tax is charged and therefore none is shown.

(2) Shipping costs are incurred in addition to the product price. The amount of the shipping costs is shown to you before you complete your order.

§ 4 Payment terms

Payment is made via Shopify Payments and PayPal. The following payment methods are available:

  • Credit card (Visa, Mastercard)
  • PayPal
  • Apple Pay
  • Google Pay

§ 5 Delivery terms

  1. We ship from Germany and deliver exclusively within Germany.
  2. Delivery usually takes 5–10 business days. We will notify you by email as soon as your order has been shipped.
  3. Shipping costs depend on the size and weight of the order and are shown to you transparently during the order process before you complete your order.
  4. For consumers, the risk of accidental loss and accidental deterioration of the goods passes to the buyer upon handover of the goods.

§ 6 Retention of title

The goods remain our property until full payment has been made.

§ 7 Right of withdrawal

Consumers have a statutory right of withdrawal. For details, please refer to the separate cancellation policy.

§ 8 Warranty

The statutory warranty rights apply. The statutory warranty period is two years from receipt of the goods.

§ 9 Liability

(1) We are liable without limitation for intent and gross negligence.

(2) In the case of slight negligence, we are liable only for the breach of essential contractual obligations (cardinal obligations). In this case, liability is limited to the foreseeable damage typical of the contract.

(3) The above limitations of liability do not apply to damage arising from injury to life, body or health, or to claims under the Product Liability Act.

§ 10 Dispute resolution

We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board (§ 36 VSBG).

§ 11 Applicable law

The law of the Federal Republic of Germany applies. For consumers with their habitual residence in another EU member state, mandatory consumer protection provisions of the state of residence remain unaffected.